Privacy Policy

1. Introduction

Harbor Country Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you fill out our contact form, request a service call, or otherwise communicate with us. This information may include:

• Full name
• Phone number
• Email address
• Physical address or service location
• Description of plumbing service needs
• Preferred contact method and scheduling preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location (city/region level)
• Browser type and version
• Operating system
• Referring website or search engine
• Pages visited, time spent on pages, and click patterns
• Date and time of access
• Device type (desktop, mobile, tablet)

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files stored on your device that help us improve your experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and service requests
• To schedule and provide plumbing services
• To communicate with you about appointments, estimates, and follow-up services
• To improve our website, services, and customer experience
• To analyze website usage patterns and optimize content
• To send promotional communications (only with your explicit consent)
• To comply with legal obligations and protect our legal rights
• To prevent fraudulent activity and ensure the security of our website
• To maintain internal records and business operations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., web hosting, analytics, email services). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your devices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service request data is typically retained for a period of seven (7) years for business record-keeping purposes. Website analytics data is retained in aggregated, anonymized form and does not identify individual users. You may request deletion of your personal data at any time by contacting us using the information provided below.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe mechanism provided in our communications.
• Data Portability: Where applicable, you may request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at (269) 231-8815 or through our website contact form.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Harbor Country Plumbing. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected by our website.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the revised Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: